Q's & A's:
When Is The Best Time To Move?
If there is a choice, most moving companies suggest you
select a time other than summer, the end of the month or
the end-of-year holidays. The heaviest demands are
placed on vans, equipment and personnel during these
However, United Van Lines believes you should move when
it is most convenient for you. Factors involved in the
decision may include:
· Whether the move must be made immediately
· Moving children during the school term
· Separation of the family while the move is under way
If the move can be scheduled for a time when vans and
trained personnel are more readily available, we'll be
better able to meet your preferred delivery schedule.
How Long Does It Take To Move?
This depends on many factors, such as the time of year,
weather conditions, size of your shipment, time required
to load and unload, and the direction and distance your
shipment is traveling. Because the furnishings of the
average household will not fill a van, it is often
necessary for two or more shipments to be loaded on the
same van. Each shipment is carefully sectioned off from
the others. With the help of United's computer-assisted
dispatching system, pickup and delivery dates are
scheduled according to the origins and destinations of
individual shipments on the van, as well as shipment
Is A Moving Company "Licensed"?
It would be more accurate to say that a moving company
is "registered." For example, United Van Lines has been
issued a certificate of authority by the federal
government to move household goods among any of the 50
states. As a motor carrier that held a certificate of
authority on Dec. 31, 1995, United Van Lines is
automatically registered with the U.S. Department of
Transportation (DOT) for five years after that date. A
local moving company ("agency") affiliated with a
national van line such as United may also be registered
with the DOT to move interstate shipments within certain
How Much Will My Move Cost?
Unless you have been given a binding estimate, the exact
cost of your move cannot be determined until after your
shipment has been loaded on the van and weighed. If
additional services are requested or become necessary
after loading and weighing, additional charges will be
incurred. Basic transportation charges depend on the
actual weight of your goods and the distance they will
travel. The total cost will include these transportation
costs, any charges for Full-Value Coverage or
Depreciated Coverage, plus charges for any "accessorial"
services (such as packing and unpacking) performed by
the United agent at your request.
What Is A Binding Estimate?
A binding estimate or binding cost of service specifies
in advance the precise cost of the move based on the
services requested or deemed necessary at the time of
the estimate. If additional services are requested or
required at either origin or destination (such as a
"shuttle" to or from a location to which a full-size van
cannot operate directly or a "long carry" from the
street to residence), the total cost will increase.
Binding estimates are valid for the time period
specified, up to 60 days. If you add items to be moved
or require additional services, such as packing, between
the time of the estimate and the time of your move,
there will be additional charges. An addendum specifying
these additional charges will be prepared for your